PATIENT’S LENGTH OF STAY HAVE A CORRELATION WITH FAMILY SATISFACTION IN THE EMERGENCY DEPARTMENT

Abstract

Long Length of Stay in the ER will indicate the low quality of service in a hospital which will impact level of satisfaction of patients, families, companions and visitors. The aim research determine the relationship between patient Length of Stay and patient family satisfaction in emergency room at Dolopo Kabupaten Madiun Hospital. This research design correlational with a cross sectional approach. The research was do on 7 - 15 June 2023. Population 910 patients and families of patients in the ER. Sampling technique usage quota sampling of 91 respondents. Instrument usage Length of Stay observation sheet and a patient family satisfaction questionnaire. Analysis using Spearman rank with α = 0.05. Based research 54 (59.3%) respondents had a fast Length of Stay (≤ 4 hours), 46 (50.5%) had moderate family satisfaction. Based on the results of statistical tests with Spearman Rank, it was found that ρ (value)=0.005 ≤ α (0.05). So Ha accepted, Ho is rejected, which means there is a relationship patient length of stay and patient family satisfaction in the emergency room. The result of r = 0.290 indicates a sufficient category relationship. Length of Stay is related to patient and family satisfaction with health services in the ER. The faster the patient's Length of Stay in the ER,the more satisfied the patient's family will be. There is a need to improve patient management standards and management to increase the patient's Length of Stay in the ER.